Frequently Asked Questions (FAQs)

Bookings can be made through our official website, by email, or by phone. You can also scan the QR code featured on our brochures or website for instant access.

We recommend starting with a Free Discovery Chat to discuss your family’s needs, or a Parent Consultation with one of our qualified educators for tailored support.
Consultation fees are redeemable toward your first booking.

Yes. We can arrange a short introduction either virtually or in person before your booking.
This allows you to feel confident and ensures the nanny understands your child’s routines and personality.

All Little Nest nannies are qualified Early Childhood Educators or experienced professional nannies with current certifications in:

• First Aid & CPR

• Anaphylaxis & Asthma Management

• Safe Sleep Practices

• Working With Children Checks

Each nanny is carefully vetted to meet our high standards of professionalism, safety, and genuine care.

Absolutely. We encourage parents to share their child’s daily routines, meal preferences, and comfort habits so care feels seamless and familiar.
Our nannies follow your family’s schedule closely to ensure consistency, comfort, and trust.

We understand that plans can change unexpectedly.
Should care extend beyond your booked time, an hourly extension fee of $65 will apply.
Extensions are billed in 30-minute increments and are subject to nanny availability.

Yes. We can accommodate last-minute and urgent bookings, particularly for hotel guests.
Availability depends on our roster, so we recommend booking early whenever possible.

Parents are kindly asked to provide:

• Meals and snacks

• Bottles and nappies

• Pyjamas or change of clothes

• Comfort items (e.g. favourite toy or blanket)

• Any allergy or medical information relevant to care

Yes. Little Nest Premium Care is fully insured, offering families peace of mind through professional indemnity and public liability coverage.

• 48+ hours notice: Full deposit refunded

• Within 48 hours: 50% of the deposit applies

• Within 24 hours: Full booking fee applies

Yes. We can accommodate additional children with an adjusted rate or arrange a second nanny, especially for events or group care to maintain quality and safety.

Yes. We offer both in-house care and out-house care.
Out-house care may include additional travel costs depending on the location and duration.
All costs are outlined clearly before confirmation to ensure transparency and trust.

Yes. Little Nest Premium Care offers travel and excursion support for families who wish to have their nanny accompany them during trips, holidays, or special events.
Families are kindly asked to provide the nanny’s transport, meals, and accommodation throughout the booking.
For out-house care, excursions, or trips, any related expenses such as transportation, entry tickets, or parking costs are to be covered by the parent.
Travel arrangements should be discussed and confirmed in advance to ensure a smooth, enjoyable experience for everyone.

Your child’s safety is our top priority. Every nanny follows safe-sleep guidelines, supervision standards, and maintains open communication with parents throughout the booking.
You’re welcome to check in by message or call at any time for peace of mind.

Yes. Nannies can send brief updates or photos (with consent) to help parents feel connected while they’re away.
You can let us know your preferred level of communication before the session begins.

Yes, we always try to match returning families with the same nanny for continuity, comfort, and familiarity.
Repeat bookings are warmly welcomed and prioritised where possible.